Support

Neon Core: Red Reactor

Found a bug or have an idea?

Press Feedback in the main menu or on the pause screen. The short form is anonymous and takes a minute. You can also email support@neoncorecrew.com.

Helpful details: your phone or computer, the browser, and what you did right before the problem. A screenshot helps a lot.

Remove my call sign from the Top 10

Email support@neoncorecrew.com with your call sign spelled exactly as in the game. We remove it and its scores within 30 days.

Someone has an offensive call sign

Open the Top 10 and press ⚑ next to the name. Reported names are hidden while we review them.

My progress is gone

Without an account, progress is saved in your browser on this device. It disappears if you clear site data, play in a private window, or switch to another browser or device. Sign in with your email (Settings → Pilot account) to keep progress in the cloud and play on any device. Rewards from finished expeditions are tied to your call sign, so use the exact same spelling every time.

No sound on iPhone

Turn off silent mode, then tap the screen once — browsers only start sound after a tap. If the intro shows “Tap for sound”, tap that button.